Orders & Returns

Returns:

If you wish to return please follow these steps:
Click the link here to request a return or by logging into your account
Wait until you have received an accepted request email before sending back your order
Replacements and/or refunds will be processed after we receive your returned item

We hope you love your new purchase! If something is not quite right, you can read below on how to exchange items within 14 days. Returned items must be brand new & unworn with original tags attached. If an item is faulty, we’ll meet our obligations under the Consumer Guarantees Act.

Please note, we do not accept returns on all sale items.
Items must be clean, unworn and in a re-sellable condition, with original tags attached, original brand packaging, and in the original box for shoes.
Please ensure your item is well packaged and no tape is on the shoe box or clothing.

If returning for an exchange there is no additional cost, if returning for a refund there is a $7.50 handling fee that will be deducted from your refund.

Please note, certain items are not able to be returned unless faulty. This includes underwear, swimwear and final sale items.

Exchanges:

Exchanging for different priced items

Exchanging for items of lesser value:

You can choose to have the difference returned to you in the form a refund back to your original payment method. (Please note that if you choose a refund to the original payment method, a $7.50 handling fee will be deducted from the available refund amount.

Exchanging for items of greater value:

You can pay the difference during the exchange process via credit card (no other payment options are available)

Exchange: Full Priced Styles & Discounted Items/Orders

Contact us to advise us of your intention to exchange an item by email on hello@empireskate.co.nz - this must include what style you are wanting to exchange for
Fill out the return form, which will be provided to you.
Include the completed form with the item and return to us.
Replacements will be processed after we receive your returned items.
You are responsible for organizing and purchasing postage to return items. We do not accept responsibility for the item until it is received, so it is recommended that you use a tracked service.

Terms & Conditions

We reserve the right to not accept returns if the product is not in acceptable condition on return. This includes but is not limited to:

Footwear returned without the original box and sets of laces

Footwear that is marked, creased or shows signs of being worn outside

Clothing without any of the original tags

Items without the original packaging or cases

Items outside of the 14 day return window

Items that are marked 'final sale'

Underwear, swimwear and personal hygiene products

Returns sent back without acceptance will be sent back, and a freight charge will be charged too you.

Any items sent back to us not using our courier service are your responsibility until they arrive and are signed for at our premises.

Exchanges will be sent once your return has arrived back with us and been cleared by our returns department. Inspection times may vary, and you agree not to hold Empire Skate liable for the time taken to assess the returned items.

Refunds will be issued once the items have been returns and inspected by our returns department.

Skate decks purchased through Empire have the eligiblity, at time of sale, for free Empire Grip Tape. If either options is unselected at the time of purchase, Empire Skate assumes you do not want to take advantage of this offer. Empire Skate will not, at any time after purchase, honour this free grip if the selection was not made.