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We hope you love your new purchase! If something is not quite right, you can read below on how to exchange items within 14 days. Returned items must be brand new & unworn with original tags attached. If an item is faulty, we’ll meet our obligations under the Consumer Guarantees Act.

You are responsible for organizing and purchasing postage to return/exchange items. We do not accept responsibility for the item until it is received, so it is recommended that you use a tracked service.

The following conditions apply to all Refund / Exchanges:

Please note, we do not accept returns on all sale items.
Items must be clean, unworn and in a re-sellable condition, with original tags attached, original brand packaging, and in the original box for shoes.
Please ensure your item is well packaged and no tape is on the shoe box or clothing.
Return freight must be covered by the customer, for all returns & exchanges.
If returning for an exchange there is no additional cost, if returning for a refund there is a $7.50 handling fee that will be deducted from your refund.
Certain items are not able to be returned unless faulty. This includes underwear, swimwear and final sale items.

Returns for Refund:

If you wish to return for refund please follow these steps:
Click the link here to request a return or by logging into your account
Wait until you have received an accepted request email before sending back your order
Refunds will be processed after we receive your returned item
Please note, we do not accept returns on all sale items.
THIS IS ONLY FOR RETURNS FOR REFUNDS

There is a $7.50 handling fee that will be deducted from your refunded amount when returning for refund.

Exchanges:

Contact us to advise us of your intention to exchange an item by email on hello@empireskate.co.nz - this must include what style you are wanting to exchange for
Fill out the return form, which will be provided to you.
Include the completed form with the item and return to us.
Replacements will be processed after we receive your returned items.
You are responsible for organizing and purchasing postage to return items. We do not accept responsibility for the item until it is received, so it is recommended that you use a tracked service.

Exchanging for different priced items

Exchanging for items of lesser value:

You can choose to have the difference returned to you in the form a refund back to your original payment method. (Please note that if you choose a refund to the original payment method, a $7.50 handling fee will be deducted from the available refund amount.)

Exchanging for items of greater value:

You can pay the difference during the exchange process via credit card (no other payment options are available)